Virtual Hosting Solutions reserves the right to change this Policy any time, so please, check this page often or when in doubt. Please read through the terms and conditions below before signing up for our services.

Virtual Hosting Solutions strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other Virtual Hosting Solutions customers and us against such harm.

Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended. Domain registration fees and setup fees are nonrefundable.

We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client.

If cancellation is done by Virtual Hosting Solutions due to restrictions violation, there will be no refund. Virtual Hosting Solutions will only allow for the discount if cancellation is not the fault of the client, as determined by Virtual Hosting Solutions.

Domain registration/setup fees are nonrefundable.The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Virtual Hosting Solutions by fax, email, or mail for cancellation of services. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. Virtual Hosting Solutions reserves the right to change prices at any time.

NOTE: Virtual Hosting Solutions charges a $25.00 fee for returned checks as well as charge backs. For international customers, if you are sending a check/money order the amount must be drawn in US dollars.

Account Cancellation:
You may cancel at anytime. Phone requests will not constitute acceptance of any cancellation. To cancel your account, please read these instructions. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from Virtual Hosting Solutions that account has been canceled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.

Indemnification Policy:
You agree to use all Virtual Hosting Solutions services and facilities at your own risk. Virtual Hosting Solutions specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Virtual Hosting Solutions be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Virtual Hosting Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Virtual Hosting Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Virtual Hosting Solutions against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with Virtual Hosting Solutions’s server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from Virtual Hosting Solutions’s server.

Virtual Hosting Solutions shall be the sole judge of what violates this Policy.

SPAM Policy:
Virtual Hosting Solutions is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the Virtual Hosting Solutions network, by customers or any other users of the Virtual Hosting Solutions network (including customers' customers); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the Virtual Hosting Solutions server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an Virtual Hosting Solutions email address or web site URL is prohibited. The use of Virtual Hosting Solutions servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $250.

If you have any complaints or comments regarding Spam on our network, please direct them via email to abuse@virtualhostingsolutions.com.

Content Policy:
All services provided by Virtual Hosting Solutions may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Virtual Hosting Solutions from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all Virtual Hosting Solutions servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Virtual Hosting Solutions will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Virtual Hosting Solutions servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites

Virtual Hosting Solutions does not host sites of its competitors or web pages promoting sites of its competitors.

Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning.

Virtual Hosting Solutions will be the sole arbiter as to what constitutes a violation of this provision.

Email Policy:
Virtual Hosting Solutions may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 25 email addresses or more than 10 news groups.

CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other Virtual Hosting Solutions customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed.

Chat Policy:
Virtual Hosting Solutions does not allow chat rooms. You can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.

Subhosting Policy:
Subhosting (hosting more than one web site with a single Virtual Hosting Solutions user account) is generally not allowed on Virtual Hosting Solutions servers. It is subject to Virtual Hosting Solutions approval on case by case basis. We do, however, allow sub-domain accounts. For more information, please refer to our compare plans page.

Traffic Policy:
Virtual Hosting Solutions allows for very generous traffic, and most sites never exceed 4 Gigs per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. Virtual Hosting Solutions customers are discouraged from storing any files that cause excessive traffic on Virtual Hosting Solutions servers. Please contact Virtual Hosting Solutions Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to Virtual Hosting Solutions or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

We reserve the right to charge additional fees for extremely high bandwidth sites (over 8 GB of transfer per month). This only includes .1% of our currently hosted web sites. We will not host web sites which contain adult material.

You will be charged for transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel, and you can have us notify you you when you are nearing your limit by going to Account Management in your Control Panel and setting up notification.

Backups:
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Archive Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of Virtual Hosting Solutions, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Virtual Hosting Solutions will attempt to recover the data from the most recent archive for a $50.00 fee.

Support Process:
Virtual Hosting Solutions primarily offers tech support via email trouble tickets on our support page 24 hours per day. Virtual Hosting Solutions does, however, offer backup telephone support to clients. Our office hours are Monday - Friday 8:30AM - 5:00PM. Messages left will be called within 1 business day. All support requests are handled with in 1 business day. The majority of our tech support questions are answered within 6 hours time. Emergencies can be called in or sent to emergency@virtualhostingsolutions.com.

Resellers:

• You provide billing to your customers. We do not bill your customers. We bill you for the domain and space, then you turn around and bill them for your cost from us and your services.
• We can only allow you to be a reseller if you are paying by credit card.
• Actual or attempted violations of policy by a customer's end user shall be considered violations of the policy by the customer regardless of intention and will be acted upon accordingly.
• Your customers are given a limited amount of transfer and if we feel that one of your customers are using up more transfer than allocated or are taking up too much of the CPU usage then we will need to pass some of the extra cost on to you and you will need to pass it on to your customer. You will need to put that in your terms and conditions for the hosting packages.
• You agree that neither you nor your customers can hold us responsible for services that you offer.
• Your customers have to abide by the same terms and conditions as you do, or we have the right to cancel any of your reseller accounts.
• If you abuse our services, we reserve the right to cancel your account, which will also cancel your customers accounts.

30 Day Money Back Guarantee:
Virtual Hosting Solutions offers a 30 Day Money Back Guarantee. If you are not satisfied with our services you have a right to a a full refund in the first 30 days from your signup day. Just go to our cancellation page and follow our cancellation instructions. To help us improve our services and customer satisfaction, please give us an explanation about your dissatisfaction. Often times we can work with you to solve your issues and continue to keep you as one of our valued clients.