Virtual Hosting Solutions, LLC reserves the right to change this Policy any time, so please, check the acceptable use policy page when in doubt. Please read through the terms below and our acceptable use policy as well.

Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended. Domain registration fees and setup fees are non-refundable.

Refunds:
We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client.

Domain registration/setup fees are non-refundable. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Virtual Hosting Solutions by fax, email, or mail for cancellation of services. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. Virtual Hosting Solutions reserves the right to change prices at any time.

NOTE: Virtual Hosting Solutions charges a $25.00 fee for returned checks as well as charge backs. For international customers, if you are sending a check/money order the amount must be drawn in US dollars.

Account Cancellation:
You may cancel at anytime. Phone requests will not constitute acceptance of any cancellation. To cancel your account, please read these instructions. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from Virtual Hosting Solutions that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.

Support Process:
Virtual Hosting Solutions primarily offers tech support via email trouble tickets on our support page 24 hours per day. Virtual Hosting Solutions does, however, offer backup telephone support to clients. Our office hours are Monday - Friday 8:30AM - 5:00PM. Messages left will be called within 1 business day. All support requestes are handled with in 1 business day. The majority of our tech support questions are answered within 6 hours time. Emergencies can be called in or sent to emergency@virtualhostingsolutions.com.

30 Day Money Back Gaurantee:
Virtual Hosting Solutions offers a 30 Day Money Back Gaurantee. If you are not satisfied with our services you have a right to a a full refund in the first 30 days from your signup day. Just go to our cancellation page and follow our cancellation instructions. To help us improve our services and customer satisfaction, please give us an explanation about your disatisfaction. Often times we can work with you to solve your issues and continue to keep you as one of our valued clients.